How a Leading Medical Technology Company in Central America Ensures Operational Continuity in the Cloud with IVCISA

In this article: In an environment where the speed of innovation is the competitive differentiator, IVCISA supports PROMED, a leading company specializing in the distribution and maintenance of medical technologies, devices, and laboratory equipment for hospitals, research centers, and the industry in Central America and the Caribbean, in the continuous management of its platform on AWS — guaranteeing operational continuity, security, and recovery capability in any critical scenario.

Operating a Critical Platform Without Managed Support

Challenge

With its new data platform in production, PROMED needed to ensure that the operational continuity, security posture, and lifecycle of its instances on AWS were under permanent, expert management.

The absence of a managed support model meant operating without proactive visibility of the environment, without guaranteed response times for incidents, and without technical guidance that connected the infrastructure status with business objectives.

Identified Risks

1. Production environment operating without continuous visibility or proactive alerts
2. Incidents handled reactively, without guaranteed response times
3. Infrastructure exposed due to lack of active security management and updates
4. Disaster recovery capability neither validated nor tested

Solution

A Proactive, End-to-End Managed Support Model

IVCISA incorporated PROMED under the IVCISA Business Support Plan, a proactive managed support model that guarantees 24×7 continuous monitoring of its operation on AWS, incident response with defined SLA, and specialized technical advice aimed at boosting the client’s cloud maturity, identifying opportunities for continuous improvement on their AWS operation.

1. IVCISA Cloud Excellence Model (CEM): IVCISA’s native framework that strategically aligns PROMED’s account with AWS best practices. It allows for the continuous management of improvement on the cloud business, mitigating risks, strengthening the security posture, and achieving sustained operational efficiency.
2. Transformation Advisory: IVCISA provides PROMED with a dedicated Technical Account Manager (TAM) — a specialist who knows the client’s environment in depth and analyzes it proactively and continuously to anticipate risks before they impact the business. In PROMED’s case, the TAM identified the critical need to validate the real recovery capability of the production environment in a failure scenario, leading to the execution of a formal Disaster Recovery test.
3. IVCISA Continuity Suite: An IVCISA add-on designed so that organizations not only have a disaster recovery plan — but the certainty that the plan works. Through controlled and supervised tests on the actual AWS environment, IVCISA validates that the client’s operation is genuinely prepared to respond, recover, and continue after any critical interruption, without surprises when it matters most.

Results

Verified Continuity, Guaranteed Security

1. RPO 12h / RTO <1min, Business Ready for the Unexpected: PROMED has the verified certainty that, in the event of a critical failure, its operation recovers in less than 1 minute — protecting service continuity and client trust.
2. 88% Security Score, a Protected and Reliable Environment: A strong security posture means PROMED operates with less exposure to threats, reducing the risk of incidents that could interrupt its operations or compromise critical business information.
3. 0 Interruptions Due to Vulnerabilities: No security incidents derived from pending updates — PROMED’s production servers always operate on secure and stable versions, eliminating one of the main sources of unplanned risk.

For PROMED, business continuity is not an aspiration — it is a verified guarantee. IVCISA continuously manages every layer of its operation on AWS: it keeps the environment secure, systems updated, and infrastructure aligned with best practices. But beyond daily management, it was the IVCISA TAM who identified the need to put that readiness to the test — executing a real Disaster Recovery test that confirmed PROMED can fully recover its operation in less than 1 minute in any critical scenario.